Emergency changes to our services

Emergency changes to our services


Following the government’s instructions to stay at home, all our face-to-face advice services will be suspended for the foreseeable future.

People who have already booked appointments should not attend and should expect a phone call where we will try to hold the appointment by phone.


There are a number of ways you can continue to get advice during this time:

● General advice will be given via our Adviceline which people can reach by calling 03444 77 10 10. This is open Monday to Friday, 9.30am - 4.30pm.

● Our debt advice service can be accessed by emailing: debthelp@bcabs.cabnet.org.uk

● Our Macmillan advice service can be accessed by emailing: macmillan@bcabs.org.uk

● You can chat online to an advisor by visiting our website at: citizensadvice.org.uk/contact-us.

● If you are looking for advice on consumer issues (e.g. issues related to products or services you've purchased), you can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an advisor on our website.

● If you are seeking to make a new claim for Universal Credit, you should call the Universal Credit Help to Claim line on 0800 1448444.


Waiting times for these services may be slightly longer than usual as we adapt to our new patterns of working.


Janice Nichols, Chief Officer of Citizens Advice Birmingham said:

“Citizens Advice is here to give people the knowledge and confidence they need to find their way forward in these difficult times. You can find frequently updated advice on a range of issues related to the Coronavirus (Covid-19) outbreak at citizensadvice.org.uk/coronavirus.

“Unfortunately, we have taken the decision to suspend face-to-face services for the foreseeable future to support the government’s latest guidelines.

We’ll continue to offer advice over the telephone on our Adviceline. People looking for advice can also chat to an advisor online at the Citizens Advice website.

“We are looking into other ways in which we can help people to get the advice that they need during this period.”

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