What difference have we made?

In 2016/17 Citizens Advice Birmingham helped over 20,500 clients.
Unlike many other advice services, Citizens Advice Birmingham can offer quality advice. We comply with national Citizens Advice training requirements and, whilst other organisations have generalist quality marks e.g. PQASSO and ISO 9000, Citizens Advice Birmingham holds the Advice Quality Mark.   

Our service relies on volunteers

We had 50 regularly active volunteers in 2016/17 who between them contributed over 600 hours per week. We offer a variety of roles to match people's skills and time commitments.  Over 18% of our volunteers go on to paid employment when they leave us.