Volunteer roles

Volunteer Telephone Advice Line Adviser

 

This role involves answering calls from Birmingham residents, assessing their problem/s using sensitive listening and questioning skills, researching (with support from a supervisor) and then communicating back to callers what their options are to address their problem/s. You would also need to document every telephone interaction clearly using our case recording system.

For this role, we usually ask for 2 days per week (09:00-16:30). This is not a short-term volunteering role - we are aiming to train you to be able to assist 5 callers per day across a wide range of enquiry areas and this can take several months. We currently only have capacity for volunteers on Tuesdays, Wednesdays, and Thursdays.

Travel expenses are covered up to the cost of a day saver bus ticket (£4.80).

Please e-mail enquiries@bcabs.cabnet.org.uk to request a role description and application pack.

Birmingham Women's & Children's Hospitals Volunteer

This role involves being a friendly face for patients and their families at both or either of the above Birmingham hospitals - you will be trained to give general, simple and effective advice to patients and to make notes on our secure case recording system. This role will also involve tasks such as helping to handout promotional leaflets to patients and giving out bus travel codes to patients.

We are looking for individuals who can volunteer 2, 3 or even 4 days a week out of Mondays, Tuesdays, Thursdays and Fridays. Please note that this is not a short-term volunteering role - we aim to train you up to be able to assist people with a wide range of enquiry areas and this can take several months.

Travel expenses are covered up to the cost of a day saver bus ticket (£4.80).

Please e-mail enquiries@bcabs.cabnet.org.uk to request a role description and application pack.

 

Birmingham Women's & Children's Hospitals Volunteer

This role involves being a friendly face for patients and their families at both or either of the above Birmingham hospitals - you will be trained to give general, simple and effective advice to patients and to make notes on our secure case recording system. This role will also involve tasks such as helping to handout promotional leaflets to patients and giving out bus travel codes to patients.

We are looking for individuals who can volunteer 2, 3 or even 4 days a week out of Mondays, Tuesdays, Thursdays and Fridays. Please note that this is not a short-term volunteering role - we aim to train you up to be able to assist people with a wide range of enquiry areas and this can take several months.

Travel expenses are covered up to the cost of a day saver bus ticket (£4.80).

Please e-mail enquiries@bcabs.cabnet.org.uk to request a role description and application pack.