This role involves answering calls from Birmingham residents, assessing their problem/s using sensitive listening and questioning skills, researching (with support from a supervisor) and then communicating back to callers what their options are to address their problem/s. You would also need to document every telephone interaction clearly using our case recording system.
The training for this role requires you to be available to volunteer at least 2 days per week (09:00-16:30) for 6 months. We currently only have capacity for volunteers on Tuesdays, Wednesdays, and Thursdays.
Travel expenses are covered up to the cost of a day saver bus ticket (£4.50).
